MODERATION

A jaded content moderator gets more than she bargained for, on the job and off.

Having been a content moderator at social media site Reeden for an unheard-of 10 years, 30-something Filipina Girlie Delmundo excels at her job. Girlie works in the company’s Vegas location, where her family relocated after her mother and aunts snapped up pricey real estate and then lost everything in the 2008 stock market crash, forcing Girlie’s mother to sell their family home in Milpitas and saddling her with a million dollars in debt. Sardonic, prickly, “battle-hardened bisexual” Girlie uses the money she earns to buy her materialistic mother designer goods and pay down the family debt. In conjunction with L’Olifant, a French company known for its historical theme parks, Reeden acquires virtual reality company Playground, and Girlie meets William Cheung, one of Playground’s first employees and current Global Head of Content Moderation. William offers Girlie a promotion (and a massive raise) to join the Playground team moderating content in real time in the company’s virtual reality landscapes. Playground’s goal is not strictly realism but “larger than life. Realer reality. Sensory overload,” as Girlie observes. As Playground grows, regulatory troubles and scandals—there’s a lingering mystery surrounding the death of Edison Lau, Playground’s founder and William’s friend—swirl around the company. These developments, along with the horrifying realization of the mutual attraction growing between her and the aloof William, threaten the meticulous construction that Girlie has made of her career and her life. With this novel, her second after America Is Not the Heart (2018), Castillo raises the bar for writing about tech and virtual reality, family stories, and workplace romances. Castillo’s gorgeous prose infuses both the real world and the virtual reality landscapes with life. Girlie is an exceptional protagonist, defined by her cutting humor and dogged, almost maniacal independence and rounded out by her fondness for her exuberant, naïve cousin Maribel, the rawness of her feelings for William, and her yearning for true happiness, if she can find a way to let it in.

A brilliant novel with much to say about work, family, excess, identity, and love.