A tribute to effective storytelling that serves as its own example.
McMahon presents an energetic and informative exploration of the value of storytelling in the corporate world.
In this debut business book, the author synthesizes theory and observation to develop a framework for successfully using storytelling in a business capacity. After examining early human history to explain the fundamental role of narrative in humanity, McMahon divides business storytelling into six genres and guides readers through the creation and use of value, product, brand, sales, leadership, and culture stories. Each chapter includes examples of successful case studies illustrating the genre in question, along with six key rules for telling that type of story. Sales stories, for instance, “show how every step forward is a step toward becoming, turning aspiration into achievement.” The author discusses how companies, including Slack, Amazon, Pepsi, Fifth Third Bank, Microsoft, IKEA, and Ferrari, put stories to work in their businesses and delves into history to use the Brooklyn Bridge and Charles Babbage’s early computers as object lessons. McMahon also applies his storytelling rules to his own text, resulting in a dynamic and enthusiastic investigation of what stories can do, which, in itself, is a compelling and cohesive narrative. The author moves from one example to another at a rapid pace that feels entirely appropriate, neither hurried nor uneven, and the anecdotes engage the reader while staying close to the central thread of the book. The examples are well chosen, concisely conveying relevant qualities while balancing informative detail with narrative focus. Myriad infographics, bulleted chapter summaries, and eye-catching formatting make the book an effective reference tool to refer back to. While cynics may feel that McMahon is too credulous regarding the corporate messaging he describes in the book (like Pepsi’s focus on healthy customers or the positive changes in Microsoft’s culture over the last decade), he would likely argue that a well-told story can counter skepticism.
A tribute to effective storytelling that serves as its own example.Pub Date: Sept. 18, 2025
ISBN: 9781955671613
Page Count: 352
Publisher: Otterpine
Review Posted Online: Oct. 6, 2025
Review Program: Kirkus Indie
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...
A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.
The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.Pub Date: Nov. 1, 2011
ISBN: 978-0-374-27563-1
Page Count: 512
Publisher: Farrar, Straus and Giroux
Review Posted Online: Sept. 3, 2011
Kirkus Reviews Issue: Sept. 15, 2011
BOOK REVIEW
IN THE NEWS
IN THE NEWS
Highly instructive for would-be tycoons, with plenty of entertaining interludes.
Well-crafted memoir by the noted media mogul.
Diller’s home life as a youngster was anything but happy; as he writes early on, “The household I grew up in was perfectly dysfunctional.” His mother lived in her own world, his father was knee-deep in business deals, his brother was a heroin addict, and he tried to play by all the rules in order to allay “my fear of the consequences from my incipient homosexuality.” Somehow he fell into the orbit of show business figures like Lew Wasserman (“I was once arrested for joy-riding in Mrs. Wasserman’s Bentley”) and decided that Hollywood offered the right kind of escape. Starting in the proverbial mailroom, he worked his way up to be a junior talent agent, then scrambled up the ladder to become a high-up executive at ABC, head of Paramount and Fox, and an internet pioneer who invested in Match.com and took over a revitalized Ticketmaster. None of that ascent was easy, and Diller documents several key failures along the way, including boardroom betrayals (“What a monumental dope I’d been. They’d taken over the company—in a merger I’d created—with venality and duplicity”) and strategic missteps. It’s no news that the corporate world is rife with misbehavior, but the better part of Diller’s book is his dish on the players: He meets Jack Nicholson at the William Morris Agency, “wandering through the halls, looking for anyone who’d pay attention to him”; hangs out with Warren Beatty, ever on the make; mispronounces Barbra Streisand’s name (“her glare at me as she walked out would have fried a fish”); learns a remedy for prostatitis from Katharine Hepburn (“My father was an expert urological surgeon, and I know what I’m doing”); and much more in one of the better show-biz memoirs to appear in recent years.
Highly instructive for would-be tycoons, with plenty of entertaining interludes.Pub Date: May 20, 2025
ISBN: 9780593317877
Page Count: 352
Publisher: Simon & Schuster
Review Posted Online: May 12, 2025
Kirkus Reviews Issue: June 15, 2025
SEEN & HEARD
SEEN & HEARD
SEEN & HEARD
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